FAQs

Frequently Asked Questions (FAQ)

Welcome to the TOMIRÍ FAQ page! Here, we’ve answered some of the most common questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to our customer support team – we’re here to help!

General Questions

1. What does TOMIRÍ sell?

TOMIRÍ offers a wide range of high-quality products designed to elevate your everyday life. Our collection includes stylish accessories, innovative gadgets, home security devices, and timeless essentials – all curated with quality and affordability in mind.

2. Why should I choose TOMIRÍ?

At TOMIRÍ, we pride ourselves on offering:

  • Premium Quality: Every product is carefully selected for durability and functionality.

  • Fast & Free Shipping: Enjoy quick and free delivery on every order.

  • Exceptional Customer Service: Our team is always ready to assist you.

  • Great Prices: We combine luxury with affordability, so you get the best value.

Ordering & Shipping

3. How long does shipping take?

We offer fast and free shipping on all orders. Most orders are processed within 1 business day and delivered within 3-7 business days, depending on your location.

4. Do you ship internationally?

Currently, we ship within the United States. We’re working on expanding our shipping options to serve international customers soon!

5. Can I track my order?

Yes! Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real-time.

Returns & Exchanges

6. What is your return policy?

We want you to love your TOMIRÍ purchase! If you’re not completely satisfied, you can return your item within 30 days of delivery for a full refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.

7. How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team at [tomirill@gmail.com] with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.

8. How long does it take to process a refund?

Once we receive your returned item, refunds are processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment method.

Product Questions

9. Are TOMIRÍ products durable and high-quality?

Absolutely! We carefully select every product in our collection to ensure it meets our high standards for quality, functionality, and style.

10. Do you offer warranties on your products?

Many of our products come with a manufacturer’s warranty. Please check the product description for specific warranty details. If you have any issues, our customer support team is here to help.

11. Can I get help setting up my product?

Yes! If you need assistance with setup or have questions about your product, reach out to our support team at [tomirillc@gmail.com]. We’re happy to help!

Payment & Security

12. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support payments through PayPal for added convenience.

13. Is my payment information secure?

Yes, your security is our priority. We use industry-standard encryption to protect your payment information and ensure a safe shopping experience.

Customer Support

14. How can I contact TOMIRÍ customer support?

You can reach us via email at [tomirillc@gmail.com] or through our Contact Us page. Our team is available Monday through Friday, 9 AM to 5 PM PST.

15. Do you have a physical store?

TOMIRÍ is an online-only store, which allows us to offer great prices and fast shipping directly to your door.

Promotions & Sales

16. Does TOMIRÍ offer discounts or promotions?

Yes! We regularly run sales and promotions to help you save on your favorite products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals.

17. Can I use multiple discount codes on one order?

Only one discount code can be applied per order. However, we often bundle discounts during special promotions, so you can still save big!

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to contact us at [tomirillc@gmail.com]. We’re here to make your TOMIRÍ experience as smooth and enjoyable as possible!